Frequently Asked Questions About Our Terms
Violations of our Terms — such as using multiple accounts, providing false identity information, or attempting to exploit a game feature — can result in account suspension or closure. Your account balance may be forfeited if we detect deliberate rule-breaking. We always contact you first to clarify the issue.
Withdrawals are processed only after all pending transactions complete. If you have a DANA, OVO, GoPay or QRIS deposit in progress, you must wait for that deposit to arrive before submitting a withdrawal request. Once the deposit clears, your account balance updates and you can withdraw.
When you deposit via DANA, OVO, GoPay or QRIS, the funds move to your account wallet per our payment Terms. Withdrawals are processed to the same payment method you used to deposit, unless our support team approves an alternative. Both flows are covered by our account Terms and verification policy.
Our Terms do not permit access through VPNs or proxies. Access depends on local law in your jurisdiction. Using a VPN may trigger our security systems and cause your account to be temporarily locked. Contact support to unlock it, and use your direct internet connection going forward.
If you believe a deposit or withdrawal was processed incorrectly, report it to our support team with your account email and transaction ID within 30 days. Our Terms require us to investigate disputes within 14 days and respond with findings. Refunds, if approved, are returned to your original payment method.
Yes. Submit a closure request via live chat or email with your account email address. We will freeze your account immediately and move any balance to your registered DANA, OVO, GoPay or QRIS wallet within two business days. Your account data is retained per our data retention Terms for seven years.
Our Terms apply equally to desktop and mobile access. Game rules, deposit methods, withdrawal procedures and support channels are the same across all devices. Players in Semarang, Makassar and elsewhere reach the full lobby in seconds from mobile or desktop with the same account credentials.
